<p><br/></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;">Returns &amp; Exchanges</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;">Products must have been purchased directly from BTNATURE. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.</span></p><p><br/></p><p></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;">A store credit or exchange will be granted where:</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>The product is sealed and packaging is in an unused, undamaged, saleable condition and it is within 14 days of purchase date*.</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>Shipping and handling charges are non-refundable.</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;">A refund or replacement will only be granted where:</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>The product is faulty or is not in acceptable quality</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>The product does not meet the description provided</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><strong><span style="font-family: &quot;andale mono&quot;;">* No returns, exchanges or refunds on sample size products or sale items.&nbsp;</span></strong></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;">Should you wish to return a product for a store credit, exchange, refund or replacement, please email </span><span style="font-family: &quot;andale mono&quot;; text-decoration: underline;">info@btnature.com.au&nbsp;</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;; text-decoration: underline;"><br/></span></p><p style="margin-top: 25px; margin-bottom: 25px;"><strong><span style="font-family: &quot;andale mono&quot;;">14 Day Guarantee</span></strong></p><p><br/></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>Applies to first time customers only.</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>Does not apply to sale items.</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>Shipping and handling charges are non-refundable.<br/></span></p><p><br/></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="color: rgb(247, 150, 70);"><strong><span style="font-family: &quot;andale mono&quot;; font-size: 20px;">Delivery Info</span></strong></span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;">We deliver to all destinations within Australia, based on the following estimated delivery times and fees:</span></p><p><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>$15.00 standard shipping for orders within Australia&nbsp;</span><br/></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;">&nbsp; &nbsp; 3-5 Business days (NSW, VIC, QLD, TAS, ACT, SA, NT)</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;">&nbsp; &nbsp; 7-10 business days (WA)</span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>Orders must be placed by 1pm AEST to start processing on the same day. Processing time usually takes 1-2 business day.<br/></span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>Delivery times are based on orders placed between Monday – Friday.<br/></span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>Most destinations in Australia will receive items within 5-10 business days.<br/></span></p><p style="margin-top: 25px; margin-bottom: 25px;"><span style="font-family: &quot;andale mono&quot;;"><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp; •</span><span style="font-family: &quot;andale mono&quot;; white-space: normal;">&nbsp;</span>Please take into account remote destinations in Australia may take an additional 1-2 business days.</span></p>